Refund & Cancellation Policy
Last updated: October 28, 2025
We aim to be fair and transparent about cancellations and refunds for non‑medical home support services booked with VitalCare Home Services.
Scope
This Policy applies to hourly and package bookings made directly with VitalCare via our website, phone, or email. Third‑party platforms may have their own policies.
Cancellations by clients
- More than 24 hours before the scheduled start: No cancellation fee; any prepaid amounts for the cancelled visit are refundable or can be credited to your account.
- Within 24 hours of the scheduled start: A late cancellation fee of up to one (1) hour at the booked rate may apply to compensate scheduled staff.
- No‑show (caregiver arrival and client unavailable): Up to two (2) hours at the booked rate may be charged.
Rescheduling
You may reschedule (subject to staff availability). Rescheduling within 24 hours of the appointment may be treated as a cancellation if we cannot accommodate the new time.
Prepaid packages & deposits
- Deposits: Deposits are applied to your first invoice. Deposits are refundable if you cancel with more than 24 hours’ notice before the first scheduled visit.
- Package hours: Unused prepaid hours are refundable upon request, less any applicable admin/processing fees not exceeding 5% to cover payment processing costs.
Service issues
If you are dissatisfied with a visit, please contact us within 3 business days. We will investigate and may offer a credit, re‑service, or refund for the affected portion, at our discretion.
Refund method & timing
Approved refunds are issued to the original payment method within 5–10 business days (processing times can vary by financial institution).
How to request a refund
Email info@vitalcarehomecare.com with your name, service date(s), and reason. You can also call our office. We may request additional details to verify the request.
Changes to this Policy
We may update this Policy from time to time. The “Last updated” date will indicate the latest revision.