Privacy Policy
Last updated: October 28, 2025
VitalCare Home Services (“VitalCare“, “we“, “us“, or “our“) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information of our clients, caregivers, applicants, website visitors, and other individuals in Canada, and how you can access and correct your personal information. This Policy is intended to comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario health privacy legislation.
Who we are & contact
Operating name: VitalCare Home Services
Website: www.vitalcarehomecare.com
Email: privacy@vitalcarehomecare.com
What information we collect
- Identification & contact: name, address, phone, email, emergency contact.
- Service-related details: care needs, schedules, service notes, preferences.
- Billing: invoice details, payment method tokens (processed by our payment processors; we do not store full card numbers).
- Employment/applicant: résumé/CV, references, qualifications, availability, background check results as permitted by law.
- Website & device: IP address, browser type, pages visited, and cookies or similar technologies. See “Cookies”.
How we use personal information
- Provide, schedule, and manage non-medical home support services.
- Communicate with you about bookings, updates, and customer support.
- Process payments, invoices, and accounting.
- Recruit, onboard, schedule, and pay workers.
- Improve our services, website, and safety.
- Meet legal, regulatory, insurance, and audit requirements.
Legal bases for processing (where applicable)
We process personal information with your consent, to perform a contract, to comply with legal obligations, and for legitimate interests such as service improvement and security. Where health-related information is involved, we collect and use only what is necessary for non‑medical support services and as permitted by law.
Sharing your information
- Service delivery: Caregivers and coordinators involved in your services.
- Vendors: IT, cloud hosting, payment processors, background check and payroll providers who act on our instructions and protect your information.
- Legal/insurance: Where required by law, court order, or to protect rights, safety, and property.
- With consent: We may share with third parties when you ask or consent.
International transfers
Some service providers may store or process information outside Canada. We take reasonable steps to ensure comparable protections, but information may be subject to foreign laws.
Retention
We retain personal information only as long as necessary for the purposes described in this Policy and as required by law (e.g., financial or employment recordkeeping). When no longer needed, we securely delete or anonymize it.
Security
We use administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Your rights
You may request access to or correction of your personal information, or withdraw consent (subject to legal or contractual restrictions). To exercise these rights, contact privacy@vitalcarehomecare.com. We may require verification of identity.
Cookies
We use cookies and similar technologies to operate the website and understand usage. You can manage cookies in your browser. Disabling cookies may affect site functionality.
Children
Our website is not directed to children under 13. We do not knowingly collect personal information from children online without appropriate consent from a parent or guardian.
Updates to this Policy
We may update this Policy periodically. The “Last updated” date will reflect the most recent changes. Material changes will be highlighted on this page.
Contact
Questions or requests: privacy@vitalcarehomecare.com.